Refund and Cancellation Policy
取消及退款政策

(Last update: 16 DEC 2021)​

Hong Kong Surf & Stand Up Paddle Association is referred as “the association” below:

Cancellation / Reschedule Under Special Circumstances

Under any one of the following conditions, the booking may be canceled or rescheduled by the association without prior notices. However we will notify you immediately once any one of the following conditions has been met:

  • There are less than 4 participates for any group classes.
  • When the typhoon signal No.3 or above is hoisted 2 hours before the booked time-slot, the booked activity will be postponed.
  • If the raise of typhoon No.3 or above is announced during course/class/tour, the activity will be terminated immediately.
  • When the red or black rainstorm warning is announced 2 hours before the booked time-slot, the booked activity will be postponed.
  • If the raise of red or black rainstorm signal is announced during course/class, the activity will be terminated immediately.
  • Our coach has determined the water condition is unsafe. Our coach has absolute right to decide whether to cancel or continue the lesson subject to safety of water condition and/or environment. All students should obey coaches’ instructions. No swimming allowed without permission.

Under the above condition(s), refund/reschedule can be arranged on a case by case basis.

However, the booking will be resumed / held as schedule if any of the following conditions have been met:

  • 2 hours after the cancellation of black or red rainstorm signal, classes and activities will be held as scheduled. Participants can contact the association for more instructions under these situations.
  • 2 hours after the lowering of typhoon signal No. 3 or above, trainings and program may be resumed depending on the time of day and the situation of the sea. Participants can contact the association for more instructions under these situations.
  • When the thunderstorm warning, amber rainstorm warning or a typhoon signal No.1 is hoisted either before or during lessons, classes and activities will be held as scheduled.

Cancellation / Reschedule by Customers

  • All cancellations by customers are non-refundable
  • All courses, tours and rental services must be paid at least 4 days prior the booked date, otherwise it will be canceled automatically.
  • All paid courses, tours and rental services cannot be rescheduled by customers for any reasons, refund request will not be accepted under any circumstances.

Reschedule Arrangement

Classes / Tours / Activities are terminated during class time due to the adverse weather.
However, reschedule may be arranged if:

  • If that course/activity has started for less than 30 minutes, reschedule can be arranged.
  • If that course/activity has started for more than 30 minutes, the lesson shall be treated as completed and no reschedule will be arranged.
For free classes, no rescheduling arrangement due to bad weather stated above.

在以下的條款中香港衝浪及直立板總會均稱為「總會」

在特殊情況下取消 / 改期

在下列任何一種情況下,總會可能會在沒有事先通知的情況下取消或重新安排預訂(一旦滿足以下任一條件,我們將立即通知您):

  • 任何小組課程的參與人數少於4人。
  • 當預定時段 2 小時 前天文台懸掛三號或以上颱風訊號,活動將會延期。
  • 如果在課程/旅程進行期間天文台宣布三號颱風或以上,活動將立即終止。
  • 當在預訂的時段 2 小時 之前宣布紅色或黑色暴雨警告時,預訂的活動將被推遲。
  • 如果在課程/旅程進行期間宣布紅色或黑色暴雨信號,活動將立即終止。如我們的教練判斷水面狀況不安全,我們的教練有權利決定是否取消或繼續課程。所有學生都應遵守教練的指示。未經允許不得游泳。

在上述條件下,可以根據個別具體情況安排退款/改期。

但是,如果滿足以下任何條件,課程/旅程將按原定計劃進行:

  • 黑色或紅色暴雨訊號取消後2小時,課程及活動將如期舉行。
  • 在三號或以上颱風信號取消後2小時,視乎當日海面狀況可恢復課程。在這些情況下,參加者可以聯繫總會聯絡確認。
  • 當課堂期間或之前,天文台懸掛雷暴警告,黃色暴雨警告,一號颱風訊號時,課程及活動將如期舉行。

客戶提出的:取消 / 改期

所有客戶提出的取消均不予退款。
所有課程、旅程及租務均需於已預定日子至少4天前完成付款,否則相關的課程、旅程或租務將會自動被取消。
不論理由,所有已完成付款的課程、旅程及租務均不能改期或退款。

改期

在天氣惡劣的情況下,課程/旅程將會根提上面的條款取消或改期, 同時請特別注意:

如果發生以下情況,可以安排改期:

  • 在中止課程/活動時,如果該課程/活動開始少於30分鐘,可以安排重新安排上課時間。
  • 在中止課程/活動時,如果該課程/活動開始了30分鐘以上,則該課程應視為已完成,並且不會安排改期。
免費班將不會因惡劣天氣以作出任何補堂安排。